Okay; so I've read the three posts I found on this forum about the SharePoint Services "Help Desk" administrative template. I've scoured the internet for nuggets of wisdom; all-in-all, I've come to the conclusion that there is hardly ANY documentation
for this template! :) So please excuse me if this question is considerd "noobish-ish" by some--I just a looking for a fresh set of brain cells to bounce my question off of.
The template, itself, seems pretty bare bones and to the point, as far as ticketing issues. But how in the site settings do I specify a Service Request, when a domain user clicks on the "Create a Service
Request " link, to go to a specific help desk email account on our Active Directory network? I see "Create a Service Request," "Service request List," "Service Request Task List;" it's getting a little confusing, as
I don't use the "portal" end of SP, as much as I administrate our server. Where should I start, one and all??
ANY help will be greatly appreciated; thank you!
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