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Cannot open Word document from sharepoint Shared Documents folder

Posted By:      Posted Date: October 26, 2010    Points: 0   Category :SharePoint

Hey Every body

I have a very strange problem. Our Company has a Microsoft Office Sharepoint Server 2007 solution running as our company Intranet solution. 

We have a solution where outside users, can gain access to a workspace site on Sharepoint where diffrent people can work together on projects that involves both out side users and internal staff. 
We have a folder called shares documents here we can upload documents that we want the other memebers off this workspace too see.
The problem is that internal staff can open up Word documents directly, but the external users are not able to open up directly these Word documents. Word just sayes that that is is unabel to open up the word document.
But when the users download the documents instead it works fine.

I have tries with both offcie 2003 and office 2007 and the problem is the same. But if i try to open up these documens via Open Office the problem due not exits, then is works fine. Why does Microsoft Word have these problems?

And is it just when the external users are opening up the documents directly from the sahred Documens folder that we have this problem.

The external users are connecting to our Citrix Netscaller security solution for authenticating purpoes first, after they have been validated through this solution, they ar

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