My workflow has a Start Feedback Process action, which contains some pre-defined instructions. One of my instructions is to use a particular link to open the workflow history page – I have added this to force the user to open the form via the
workflow history page (we're using Forms Services) because the email’s default link opens the form in the InfoPath client, not the browser. It also allows the user to be returned to the page where they will complete their workflow task (we're trying
to make navigation as easy for them as possible).
Although I have defined my own set of instructions, the email notification I receive includes some standard text that links to the InfoPath form’s xml file. I don’t want users inadvertently clicking the “To complete this task…”
link at the bottom of the email and having the form open in InfoPath. Here is an example of the email I’m referring to: