I recently installed the Helpdesk template on our SharePoint 2007 Server but I want to find out how to set up alerts so that when a job request has been assigned to person X an email will automatically be sent to that person. Currently you can custimise the Service Request list so that whenever changes are made to it an email can be sent to a designated person, however, what we require is an email being sent to the service request owner.
I presume this will require custom coding but is there third party plug-ins which provide this functionality? As i have never programmed for MOSS i was wondering how much of a task is it to provide this functionality?
Any help would be greatly appreciated,
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