I have a user that had previously installed the client print control and had been printing reports. He used some kind of PC cleanup tool and got the new Norton Antivirus and now he can no longer print and is getting the "Unable to load client print" control whenever he is clicking on the printer icon. He doesn't see any other messages on the screen saying that an Active X control is trying to be installed but is being blocked. What are the next steps that I should take to help him?
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