Hello, I am looking for a detailed, best practice listing of SharePoint configuration items (CI's) for our support ticketing system.
For those who don't know, a CI or Configuration Items outline the support path for problem ticketing system. Some companies map out their own however I was curious if their was any best practice provided by Microsoft in place for general SharePoint items.
For instance, an example of a configuration item could be e.g. 'SharePoint-Site-Error-Webpart', or 'SharePoint-WebApp-ContentDB', or 'SharePoint-Site-Issue-Permissions', etc...
Thank you in advance for any links or resources to creating or leveraging any in-place existing CI's.
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