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Content organizer - email integration - rule "not firing"?

Posted By:      Posted Date: October 03, 2010    Points: 0   Category :SharePoint
Hi all.  I’d be very grateful for some advice with the following problem.

I have:

1. A Records Center with the Content Organizer and email integration with Content Organizer features activated
2. A Drop-Off library, and Document Library configured for Word document content type
3. Configured the Content Organizer Settings
4. Configured the Content Organizer Rules, based on the Word document content type

I can:

1. Upload a document of the Word document content type directly into the Drop Off library and see that it is correctly routed to the Document Library in the Records Center
2. Email the same document to the Drop Off library and see that it does appear in the hidden list “Submitted e-mail records” in the Records Center

The symptom is:
1. The incoming document arrives in the “submitted e-mail records” list, but is not routed to the Document Library – it just stays there

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