On a pretty vanilla SharePoint document library, a particular user browsing with IE8 can click on the document icon or the title link for a Word document but nothing happens. Other document types were not tested, so I can't say
if it was specific to Word documents. The user can however pull up the menu at the right of the title and select "Open in Microsoft Office Word" which will open the document in Word and is then able to modify and save the document.
The behavior has not been observed from other users using IE8. I've reviewed the users Internet Options settings and didn't see anything out of the ordinary and tried disabling pop-up blocker and other potentially interfering features without changing
the observed behavior. The user is from a different location and his configuration may or may not represent the stock configuration at that site, so I can't dismiss it without determining whether it would affect all users at his site. Word 2007
is installed on the user's machine.
Does this sound familiar? Any suggestions for troubleshooting?
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