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SharePoint Call Center Template

Posted By:      Posted Date: September 08, 2010    Points: 0   Category :SharePoint
I cannot get the Date Created column to display a date.  Also, I cannot select a sort order (Ascending/Descending shows the same direction arrow). Also is there any documentation explaining the fields?  What is the difference between Service Representative and Assigned To? Can Assigned to person be notified when new items are added?    

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Here I enclosed the inner page layout file. You upload this file by using following instructions. you can change & edit the blue menu section in the master page itself. If I change into modifiable section you need to add the menu in each and every page, otherwise it will show as empty block. Please let me know your comments.


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