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Unable to enter the product key in the Convert License Type page (textbox is read-only)

Posted By:      Posted Date: September 03, 2010    Points: 0   Category :SharePoint
 
We installed both WSS and MOSS SP2 and had planned to follow the manual fix for the known issue that the patch unexpectedly activates a trial expiration.  However, the textbox to enter the product key is read-only.  We have tried accessing this page using the normal administrator credentials as well as the farm account; no success.The SP2 issue and manual fix is detailed here, http://support.microsoft.com/default.aspx/kb/971620We were able to experience this problem on a farm running the Feb 2007 cummulative patch (version 12.0.0.6341.5002) so it's not related to the SP.  But running the SP increasing the need to find the fix.Any help is appreciated,J. Aqui


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