This seems to be the case:
MS Access 2000/2003 generates a snp report via VBA (Windows 2000/XP is the general environment for the enterprise). The report is emailed to another individual.
When the recipient tries to print the report the print options apparently force the print job into the printer's override tray as "Print to Heavy Paper"; thereby causing the printer to wait for a user to place paper into the override tray (the printer is
in use by a number of users).
This anomaly does not happen with snp reports sent from other users, only from the two who are using one particular printer as their default printer.
As this relates to a remote customer, I have not so far requested the [affecting] sender users try using a different printer. Either way it causes someone to perform extra steps -- Sender: if the printer selection was to be changed each time
a snp report is created; Recipient: each time they need to print the particular report they need to go into printer options and override the Heavy Paper issue by selecting letter paper (and always be alert that the particular report came from the two particular
sender users -- whereas once the recipient user sends the print job, it's too late; they need to run over to the printer to insert paper into the override tray to avoid a backlog of printer jobs).
The site's IS team has bee
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