Infopedia at Microsoft
At Microsoft, employees use the wiki feature in SharePoint Server 2010 to publish content to InfoPedia, where information about a broad variety of topics and projects.
Employees create individual content pages that include a description of their document or presentation, and they can enter metadata tags to describe their content.
The wiki functionality enables content owners to edit text directly within the web page, using a rich text editor with the familiar Ribbon feature that is part of the Microsoft Office Fluent interface. Users can also easily upload images and video.
A workflow routes newly uploaded or edited content to the appropriate reviewers. When a publisher uploads content to a wiki page, or a user modifies existing content, this triggers a workflow.
For instance, if someone makes changes to content on a wiki page or within a document in the system, the original content owner is notified and given the chance to check the content and approve it or make further modifications. "These features allow us to maintain a governance model to ensure that content is accurate and approved for use," says Fourrage.
The wiki is based on a template with a standardized layout and design. The wiki provides a consistent experience that makes it easier for users to find content. InfoPedia combines SharePoint Server 2010 content management features with FAST Search Server 2010 to enhance the search experience.
"We attacked our problem from two directions," explains Fourrage. "Microsoft employees were experiencing information overload. We wanted to improve employees' process of finding information, so we improved the navigation and search process, but we also improved how information is published.. Read more details in the Microsoft Collaboration Platform