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What are DMAIC and DMADV?
December 08, 2010
What are DMAIC and DMADV?
Posted Date: June 13, 2011 Points: 20
Define the goals of the improvement activity. The most important goals are obtained from customers. At the top level the goals will be the strategic objectives of the organization, such as greater customer loyalty, a higher ROI or increased market share, or greater employee satisfaction. At the operations level, a goal might be to increase the throughput of a production department. At the project level goals might be to reduce the defect level and increase throughput for a particular process. Tools that may be used are SIPOC, process maps, VOC survey, etc.
Measure the existing system. Establish valid and reliable metrics to help monitor progress towards the goal(s) defined at the previous step. Begin by determining the current baseline. Tools that may be used here are pareto analysis, runchart, etc
Analyze the system to identify ways to eliminate the gap between the current performance of the system or process and the desired goal. Tools that may used are cause & effect diagram, brainstorming, FMEA, etc
Improve the system. Be creative in finding new ways to do things better, cheaper, or faster. Tools that may be used are force field diagram, 7M tools , etc.
Control the new system. Institutionalize the improved system by modifying compensation and incentive systems, policies, procedures, MRP, budgets, operating instructions and other management systems. You may wish to utilize standardization such as ISO 9000 to assure that documentation is correct. Use statistical tools to monitor stability of the new systems.
Define the goals of the design activity. What is being designed? Why? Use QFD or Analytic Hierarchical Process to assure that the goals are consistent with customer demands and enterprise strategy.
Measure. Determine Critical to Stakeholder metrics. Translate customer requirements into project goals.
Analyze the options available for meeting the goals. Determine the performance of similar best-in-class designs.
Design the new product, service or process. Use predictive models, simulation, prototypes, pilot runs, etc. to validate the design concept's effectiveness in meeting goals.
Verify the design's effectiveness in the real-world.
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